Buying

Why shop here?

The brand's marketplace is the official marketplace for authentic, secondhand items. Every purchase is protected by our Buyer Protection, so you can shop with confidence. Listings are linked to original purchases, so you can see verified product history. Chat with other fans, make offers, and access exclusive drops - only here!

What if my item arrives damaged or not as described?

If your item arrives damaged or isn't as described, report it within 2 days of delivery via chat or by emailing hello@continue.co. Your purchase is fully protected. If your item doesn't arrive, or is incorrect or damaged, you'll receive a full refund after returning the item (with return shipping covered by Continue).

What if the seller doesn't ship my item?

No worries - if the seller doesn't send your item, you'll get a full refund. Most sellers ship within 1 - 2 days, but they have up to 5 days. If you're concerned, try messaging the seller first via the Sales and Purchases page (find your purchase and hit "Message seller"). If there's no response, contact Continue via chat or email at hello@continue.co.

What is the Buyer Protection fee?

Buyer Protection is 10% of the item price, paid to Continue. It keeps your payment secure until your item arrives as described.

How does Buyer Protection work?

Your payment is held securely in escrow (via Stripe) until you confirm the item has arrived in the described condition. If the item is lost in transit or not as described, you'll be refunded after returning it to the seller. Buyer Protection also covers customer support and dispute resolution - so you're always covered.

Am I obligated to buy after making an offer?

No, offers are non-binding. However, once an offer is accepted, the item's price is reduced to the offer amount and other buyers can purchase it at that lower price.

Can I return a purchased item?

If your item is significantly different from the seller's description, you can return it (with shipping covered by Continue) and receive a full refund once it's back with the seller. Otherwise, all sales are final. The item will appear in your digital wardrobe so you can easily re-list it.

How do I mark an item as accepted?

Once you've received and inspected your item, mark it as accepted by visiting the Sales and Purchases page, finding your purchase, and hitting the accept button. We'll automatically mark your order as accepted after 2 days post-delivery, but marking it sooner helps release funds to the seller faster.

Will I have to pay customs duties or import taxes on international orders?

For orders being shipped from an international location, your purchase may be subject to local import duties or taxes upon arrival. These charges are assessed by your country's customs authority and are the responsibility of the buyer.